"I manage the operational processes at Impex. This ranges from order intake to expedition, and from quality management to product development. In fact, it's about meeting the questions and needs of our different types of customers in an efficient and structured way. To achieve this, I look for ways to optimize the different processes, such as interconnecting them, or configuring tasks so that multiple colleagues can manage them. That's how we continuously work on increasing the reliability and continuity of our services.
Besides the operational processes, I'm also responsible for the quality and safety of the working environment at Impex."