“If you call Impex, you get me on the phone. I also receive our visitors at the reception desk. I try to help you as much as I can, always in a cheerful and friendly way. A bit of courtesy goes a long way, doesn’t it? In between, I help my colleagues with entering international orders into the system and preparing export documents, such as customs documents or certificates of origin. Now and then, you have to keep 100 plates spinning at the same time and you never know at the beginning of the day what you’re going to run into: that’s what I like about it. The friendliness of the department also ensures that I enjoy going to work every day. I’ve never laughed as much as I have in the three years I’ve been working here!”